Return and Refund Policy

At NutrifyLife Nutraceuticals, we are committed to providing you with high-quality health supplements that support your journey toward a healthier, more vibrant life. Your satisfaction is our top priority. This Return and Refund Policy outlines the conditions and processes for returning products and receiving refunds for purchases made through our online store.

1. Eligibility for Returns

Due to the nature and strict regulatory standards governing health supplements, we are able to accept returns only for products that meet the following criteria:

• • Unused and Unopened: To ensure safety and product integrity, only products that remain in their original, unopened condition with intact packaging are eligible for a return.

• • Timely Request: Return requests must be initiated within 7 days from the delivery date.

• • Valid Purchases: Items purchased directly from our online store are eligible. Products bought from third-party sellers or other outlets are not covered under this policy.

• • Exclusions: Products that have been opened, used, or are non-returnable due to health and safety standards (e.g., personalized items or products marked as final sale) cannot be returned.

2. Reporting Defective or Damaged Products

If you receive a product that is damaged or defective, please contact our Customer Support team immediately at support@nutrifylife.in.

When contacting us, please provide:

• • Your order number.

• • A detailed description of the issue.

• • Photographic evidence of the damage or defect.

Once the issue is verified, you will have the following options:

• • Replacement: We can ship a replacement product to you at no extra charge.

• • Refund: We will process a full refund, which will include any applicable shipping fees.

3. How to Initiate a Return

To ensure a smooth return process, please follow these steps:

1. 1. Contact Us: Email our support team at support@nutrifylife.in with your order number, the product(s) you wish to return, and the reason for the return.

1. 1. Return Authorization: Once your request is reviewed and approved, you will receive detailed return instructions.

1. 1. Packaging and Shipping: Pack the product securely in its original packaging. Return Address: Nutrifylife Nutraceuticals – Returns Department 164, Paranjyothi Street, Tirupathi Nagar, Valasaravakkam, Chennai 600087

1. 1. Shipping Costs:
      
      • • If the return is due to a defect or an error on our part, we will cover the return shipping costs.
      • • For all other returns, the cost of return shipping will be the responsibility of the customer.

4. Refund Process

Upon receiving your returned product, our quality assurance team will inspect the item to ensure it meets our return criteria.

• • Inspection and Approval: If the product meets the eligibility requirements, we will approve the refund. If it does not, we will contact you with further instructions.

• • Refund Method: Approved refunds will be issued back to the original form of payment (Credit Card, UPI, etc.).

• • Processing Time: Please allow 7-10 business days for the refund to be processed and reflected on your account, depending on your bank or payment provider’s policies.

• • Shipping Deduction: In cases where return shipping costs are applicable, these fees will be deducted from your refund amount.

5. Exchanges

Due to the nature of nutritional supplements, we do not offer direct product exchanges. If you need a different product or wish to exchange an item, please initiate a return according to the above steps and place a new order for the desired item.

6. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• • Products that have been opened, used, or tampered with.

• • Items purchased on final sale or clearance, where stated at the time of purchase.

7. Policy Updates

NutrifyLife Nutraceuticals reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your rights.

8. Contact Information

If you have any questions regarding this policy or require further assistance, please don’t hesitate to contact us:

• • Email: support@nutrifylife.in

Thank you for shopping with NutrifyLife Nutraceuticals. We value your trust and are committed to ensuring your complete satisfaction with our products and services.